Welcome to www.spongewipe.com! Here we provide you with some frequently asked questions and answers about our products and services. If you have any other questions, please feel free to contact us.

  1. What types of sponges do you sell?
    We offer a variety of sponges. Each sponge is designed for a specific cleaning need, and you can find more details on the product page.
  2. How do I place an order?
    Simply browse our website, select the sponge you like, click the “Add to Cart” button, and once you have completed your purchase, go to the shopping cart page, fill in the shipping address and payment information, and then click “Checkout” to complete the order.
  3. Can I modify or cancel my order?
    Once the order is submitted, it will be processed immediately. If you need to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that modifications or cancellations can be made before shipment.
  4. What payment methods do you offer?
    We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, etc. All payments are processed through a secure payment gateway to protect your payment information.
  5. How much is the shipping cost?
    Shipping costs depend on your location and the shipping method you choose. We will display accurate shipping information at checkout and provide a variety of shipping options for you to choose from.
  6. Where can I check my order status?
    You can create a user account on the website to easily check the status of your order. You can also track your order through the link in the order confirmation email.
  7. How do I apply for a refund?
    If you are not satisfied with the sponge you purchased, you can apply for a refund within 30 days after receiving the item. Please refer to our refund policy for detailed procedures, or contact customer service for help.
  8. What is the shelf life of the product?
    The shelf life of sponges varies depending on the type. Generally speaking, unopened sponges can be stored for up to 2 years, while opened sponges are recommended to be replaced regularly during use to maintain the best cleaning effect.
  9. How to contact us?
    If you have additional questions or need further assistance, please contact us via the following methods:
    ●Email: [email protected]
    We appreciate your support and look forward to providing you with quality products and services!