Thank you for choosing www.spongewipe.com! To ensure you have a clear understanding of our shipping policy, please review the following shipping terms, including shipping time, shipping companies, and information on domestic and international shipping.

Shipping Services & Couriers

We work with a number of international and local couriers to ensure your order is delivered on time and safely. Our major couriers include Australia Post, CouriersPlease, Toll Group, StarTrack, DHL and FedEx. The couriers you choose will depend on the size, weight, destination and selected delivery method of your order.

Shipping Costs

Domestic Delivery (within Australia): We offer a variety of delivery options including standard and expedited delivery. Shipping costs will be calculated based on the weight and destination of your order.
International Delivery: For international orders, shipping costs will be calculated based on the destination country, the weight, size and selected delivery method of your order. The exact cost and estimated time of arrival will be displayed at checkout.

Delivery Times

Domestic Delivery: Standard delivery time for domestic orders is 4 business days, and expedited delivery service can be completed within 1-2 business days. The exact delivery time may vary depending on your location and couriers.

International Delivery: International orders are usually delivered within 10 business days, and the exact time depends on the destination country and couriers. Please note that some areas may experience longer delivery times due to customs inspections or other uncontrollable factors.

Order Tracking and Notification

Once your order is shipped, we will provide you with a tracking number via email. You can use this number to check the progress of your package on the relevant logistics company’s website. If there are any delays or problems during delivery, we will notify you and provide assistance in a timely manner.

Return & Exchange Policy

If you are not satisfied with the product you received, you can request a return or exchange within 30 days. Returned products must be in their original packaging, unused, undamaged, and accompanied by proof of purchase. Please note that shipping costs for returns or exchanges are usually borne by the customer, unless there is a quality issue with the product or we sent the wrong product.

Damaged or Lost Package

If your package is lost or damaged during shipping, please contact our customer service team immediately. We will assist you and provide compensation or re-shipment as appropriate. To ensure smooth processing, please check the packaging and product as soon as possible after receiving the product and notify us in time if you find any problems.