Thank you for visiting www.spongewipe.com! We want you to be satisfied with your sponge purchase. If for any reason you are not satisfied, here is our refund policy:

  1. Refund Eligibility
    We offer a 30-day money back guarantee for all sponge products you purchase from this website. If you are not satisfied within 30 days of receiving the product, you can request a refund.
  2. Refund Eligibility
    To be eligible for a refund, please follow the guidelines below:
    ● Product must be unused and in its original packaging.
    ● Product must be returned within 30 days of purchase with proof of purchase (such as order confirmation email or receipt).
    ● Returned items must be in good condition during shipping.
  3. Refund Process
    If you wish to request a refund, please follow the steps below:
  4. Contact Customer Service: Please contact our customer service team via email ([email protected]) to explain your refund request.
  5. Obtain a Return Authorization: Our customer service will provide you with a return authorization and return address.
  6. Returning the item: Send the item back to the address provided by customer service, and make sure to use a reliable courier service to track the package.
  7. Processing a refund: Once we receive the returned item and confirm that it meets the refund conditions, your refund will be processed within 3-5 business days. The refund will be refunded to your original payment method.
  8. Other matters
    ● Shipping costs: Unless the product is defective or wrong, the shipping costs will be borne by the customer.
    ● Exchange: We currently do not offer direct product exchanges. If you wish to exchange the product, please request a refund and then place a new order through our website.
    Thank you for choosing www.spongewipe.com, we are committed to providing you with a satisfactory shopping experience!